Domaine de Mélusine 85590 - LEE EPESSES
We are impatiently awaiting our kind customers for the 2021 Season. Reservations are now possible by phone or internet. The Domaine will be open from Friday April 2, 2021 to Sunday October 31, 2021 and we hope to see many of you there. All of our staff have received training in the implementation of barrier gestures and cleaning and disinfection protocols. We inform you that wearing a mask will be compulsory in all common areas of the Estate (reception, catering, etc.).
** AT YOUR ARRIVAL **
-Before your arrival, we will ask you to give us as much information as possible about yourself in order to facilitate check-in (via an email also containing an access map)
-The full payment of your stay must be made before your arrival
-Reception posts will be set up on the Domaine’s terrace (covered! And protected from bad weather)
-Only access to the Domaine’s shop will allow entry into the Reception where plexiglass has been installed
-The staff will be equipped with a protective mask and / or visor
-Hydroalcoholic gel will be at your disposal as well as the sanitary facilities if you wish to clean your hands
-If you wish to modify you reservation, please contact the reception to complete the process : firstname.lastname@example.org or by phone +33 22.214.171.124.26,
** CHALETS AND COTTAGES **
-The departure of our customers must take place before 10:00 a.m.
-We ask our guests to remove all sheets and towels and drop them off at the entrance of the chalet (inside!)
–A linger will collect the laundry and air the chalet before the chambermaids come through
-Arrivals will only take place from 5:00 p.m.
** CATERING **
Our restaurant, La Table Mélusine, will follow health standards in line with catering professionals:
-The total capacity of each of our yurts has been reduced by 50%, allowing a comfortable distance of 1m between each table
-In the yurt, the staff will be equipped with a mask and / or visor as well as gloves
-The outdoor terrace will also be offered to ensure a more comfortable space
-Wearing a mask is compulsory at the Table Mélusine when traveling and while waiting for meals
Reservation is required:
-Time slot for breakfast
-Table, schedule and number of people for dinner
-A maximum of 10 guests per table will be applied
Domaine Mélusine reservation conditions and cancellation policy
** Postponements of stays from 2020 to 2021**
-Any postponement of booking a stay from 2020 for the 2021 season must be validated by a member of the reception and is subject to availability and price changes
-Any credit (voucher) offered in 2020 and not used for the 2021 season will be refunded from November 1, 2021
Any postponement of stay positioned on a new date in 2021 must be consumed:
-Cancellation for personal cause at MAXIMUM 2 months previously (given in the form of a credit note) and accepted only once
-Cancellation possible until the day before arrival only if one of the persons provided for in the reservation is positive for Coronavirus or “contact case” with supporting evidence (given in the form of a credit note)
No reimbursement planned before November 1, 2021
** New bookings for 2021 **
-Any reservation made for the 2021 season requires a deposit of 40% of the total amount of the stay.
-The balance is to be paid 1 month before arrival
-Any cancellation made a maximum of 2 months before arrival gives rise to a credit note for the amount already paid (40% deposit) which will be valid for 18 months (no reimbursement provided).
-Any cancellation made less than 2 months before arrival will not give rise to any credit and will not be refunded.
The only exception: One of the people specified in the reservation is positive for Coronavirus or is “contact case” with supporting evidence (amount already paid in the form of a credit note valid for 18 months, no reimbursement provided)
Exceptional measures :
-In the event of closure of the Estate by ministerial decree: all customers will receive an 18-month credit voucher
– no instant refund will be provided
-If it is impossible to move one or more family members as a result of a ministerial order: the customer will receive an 18-month credit note (voucher)
– no instant refund will be provided
How to contact us :
Our team is at your disposal by email: email@example.com.
And by phone: 09 70 19 26 26
All the Domaine team looks forward to welcoming you soon
The Reception Team.